Privacy Policy

RCP Occupational Therapy
Last updated: 13/2/26

1. Introduction

RCP Occupational Therapy ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information, including sensitive health information.

2. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact details

  • Medicare or NDIS details (if applicable)

  • Referral information

  • Health and medical information relevant to occupational therapy services

  • Any other information you provide to us via our website or directly

Health information is considered sensitive information under Australian law.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Through our website referral form (managed via Splose)

  • When you contact us by phone or email

  • When you complete intake or consent forms

  • During assessment and therapy sessions

  • From third parties such as referrers, GPs, allied health professionals, schools, or support coordinators (with your consent)

Our referral form is hosted by Splose, our practice management system provider.

4. Why We Collect Your Information

We collect personal and health information for the purpose of:

  • Assessing referrals

  • Providing occupational therapy services

  • Managing appointments and client records

  • Communicating with clients, families, carers, and referrers

  • Processing payments and Medicare/NDIS claims (where applicable)

  • Meeting our legal and professional obligations

We only collect information that is reasonably necessary to provide our services.

5. Disclosure of Personal Information

We may disclose your information to:

  • Splose (our practice management software provider)

  • Other health professionals involved in your care (with consent)

  • Medicare, NDIS, private health insurers, or funding bodies

  • Administrative or IT service providers

  • Government or regulatory authorities where required by law

We take reasonable steps to ensure third-party providers handle your information securely and in accordance with privacy laws.

6. Storage and Security

We store personal information securely using electronic systems, including Splose.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Client records are retained in accordance with legal and professional record-keeping requirements.

7. Overseas Disclosure

Some of our third-party service providers (including software providers) may store data using cloud-based servers that may be located outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy law.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.

Requests can be made in writing using the contact details below.

We may charge a reasonable administrative fee where permitted by law.

9. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below.

We will respond to complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

10. Contact Us

RCP Occupational Therapy
Email: richie.parker.ot@gmail.com
Phone: 0406 501 901